If you have any suggestions, comments or questions of a scientific or medical nature which you would like addressed specifically to our scientific team please e-mail them to research@botanicalpharmacy.net This e-mail address goes directly to the research division of HairGenesis. Dr. Marcovici, lead scientist at HairGenesis™, places great value on these matters and will make sure that you receive a prompt response to any and all such inquiries.

Hair Genesis™ works safely and effectively, without the use of Minoxidil (like used in Rogaine™, Avacor™ and Hair Advantage™) and other drugs (like used in Propecia or Finasteride),. It not only helps prevent more hair loss and helps maintain the hair you already have, but also stimulates the hair follicles and helps support the natural re-growth of your hair, including on the front receding hairline area (where Minoxidil-products, such as Rogaine™, generic Minoxidil, Avacor™ and Hair Advantage™ do not work effectively or at all).

Remember, that you most likely did not lose your hair overnight, so it will take time for the products to begin working for you. It takes time for the Oral Soft Gels to slow down and then stop the formation of more harmful DHT in your body, so that less or then ultimately no DHT could get into your scalp and hair follicles and cause hair loss. It takes time for the Shampoo to clean out your hair follicles of accumulated sebum oils, mineral deposits and DHT build-up. It takes time for the Topical Serum to protect your cleansed hair follicles from DHT binding inside them and start to stimulate the hair follicles for growth. Once this happens, your hair can begin the natural process of re-growing healthy, thicker and strong hairs once again.

Read the directions of use on all product bottles and use only in accordance with the instructions. Hair Genesis™ products have been found to be completely safe for both men and women when used accordingly. Do not consume or apply more than the recommended daily amount. Do not open more than one bottle of product per month and finish using that bottle before opening the next bottle. It is the only Non-Drug hair loss treatment to ever demonstrate both safety and effectiveness in an independent third-party clinical study under FDA-regulated IRB-monitored (Institutional Review Board) peer-reviewed placebo-controlled, double-blind research. (Other hair loss treatment products that also have FDA-regulated studies are Rogaine™ and Propecia™, both of which however are drugs.) However, if you notice any undesirable side effect or are experiencing any discomfort, you are encouraged to immediately discontinue use, consult your physician and contact our Customer Service Department at (800) 736-0729.

In order to objectively monitor your progress, it is highly recommended that you take photos of the hair loss area at the start of your program and then each month. Although in some individuals positive results have been achieved in as little as two to four weeks, such as decrease or stoppage of hair loss, most individuals typically respond within three months of regular daily treatment. 

Human hair normally follows a cycle of growth, transition, resting and then new hair growth. Normal healthy hairs grow at the rate of about 1/2 inch per month, but vary by individual. A healthy hair follicle produces a strong, thick, colored hair. The hair follicles grow the hair for a period of 2 to 6 years. Then the follicles enter  a period of rest for approximately three months. After that time, the follicles shed their old hairs and resume their growing phase, producing new hairs. About 10% of your hairs are in this 3rd stage or resting stage at any given point.

Most individuals with male or female pattern hair loss will therefore respond to the HairGenesis™ treatment program by the end of three months of regular daily use. Some of these improvements include increase in hair thickness, cleaner scalp and hair follicles, no more oily or greasy scalp, decrease or stoppage of hair loss and new hair growth in thinning or balding areas. Most users of HairGenesis™ report that they are extremely satisfied with their results. Results vary by person.

We are confident that if you give all the HairGenesis™ products enough time to work, you too will achieve positive and noticeable results. That's why we offer our guarantee as follows:

We believe our guarantee and refund policy is one of the best you can find. The following is just a sample of refunds and or guarantees offered by other companies selling other hairloss treatment products:

No refunds for:
Propecia, Rogaine, Minoxidil products, COURVe, He Shou Wu Products, Fullmore, Toppik

Refunds only up to 30 days for:
Crinagen, Fabao 101, Folligen, Thymuskin, Tricomin, Viviscal

Refunds only up to 60 days for: Advecia, Follicare

Refunds only up to 90 days for: Hair Advantage, NuHair, Procerin, Revivogen, ShenMin

The Best Value Packs one-month supply and two-month supply are offered as an introduction to using the products. In some cases, you will see noticeable and encouraging results in this short period of time. However, because of the nature in which hair grows during a normal three month period of time, as explained above, we cannot guarantee that you will definitely see particular results in such short time periods of just one or two months of regular use. 

Remember, your hair most likely didn't fall out in that short period of time. So you need to give yourself and the products enough time to work. It is recommended to continue using the products for at least three full months. If you are in your mid to late 50's or older, we recommend that you call us before ordering any products, in order for us to personally talk with you about your hairloss.

If you have absolutely no results whatsoever, contact us according to the time period shown above from the date your order was received to request a refund. In order to receive proper credit, follow these procedures. First contact our Customer Service Department by email:  You will be given a RA# (Return Authorization number). 

Return all unopened and opened bottles of Hair Genesis™ Oral Softgels, Topical Applicator Serum, Revitalizing Shampoo and Revitalizing Conditioner bottles, including all empty and used product from your order prepaid within 10 days from the date your RA# is issued along with your original order receipt, with the reason for your return written, to the address listed below. Also write your RA# on the outside of the return box. We are not responsible for damaged or lost returns. Shipping charges, if any, are not refundable. A re-stocking fee of 20% will be charged on all returns regardless of whether the items were opened or unopened. Refunds are generally processed within 15 business days from the date the products are returned.

A return is valid for one purchase per household. Product returns void any guarantee or refunds on any future orders of Hair Genesis™ products.

HairGenesis
9597 Jones Rd. #380
Houston, TX 77065