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E-Mail Inquiries:
Customer Service, Ordering
Options, Order Status, Product
Information service@botanicalpharmacy.net
Scientific, Research and
Health-Related Inquiries research@botanicalpharmacy.net
Wholesale and Retail Inquiries info@botanicalpharmacy.net
Phone Orders:
Call Toll Free in the United States,
Puerto Rico, US Virgin Islands and
Canada: 1.866.268.2645
If you would like to be contacted by a customer service representative
by telephone, please provide your phone number and the best time to contact you. Otherwise, please include your e-mail address so that we may contact you
by e-mail.
Mail Orders:
Hair Genesis 189
Berdan Ave., Suite 271
Wayne, NJ 07470
Payment Information:
Payments accepted in US Funds by
these Credit Cards:
MasterCard
Visa
American Express
Discover Card
Payments are also accepted by Money
Order or
Cashier's Check payable in US funds
and drawn on a US Financial Institution
payable to Hair Genesis. For
your convenience, you may obtain a
Money Order at most US Post Offices.
For customers outside of the U.S.,
you will need to send an
International Money Order payable in
US Funds to the address shown above
for Mail Orders.
We do not accept Personal or
Business checks or and cannot do COD's.
Please allow appropriate time for your products to arrive. Most shipments are sent within 1-2 business days of funds being available. We reserve the right to refuse any order. Prices are subject to change without prior notice.
International
Shipping Restrictions:
We
cannot be responsible for any duties, tariffs, taxes, customs fees, customs restrictions or
other regulations that apply in countries outside the United
States. We encourage you to speak with your Customs Office if you
have any questions.
Do not order items that are not allowed to be imported into your
country. Check the ingredients of our products to make sure that
there are no restrictions on importing any of our products. Laws are different in every country. It is the customer's
responsibility to check with their Customs Office to see if their
country permits the shipment of our products to their country.
If
for any reason a package is seized by Customs Officials, we will
not issue a refund unless all products are returned to us in their
original condition. If the package is returned to us by Customs
Officials, the customer is still responsible for any shipping
charges.
A
20% restocking fee will be applied to orders returned by Customs
or refused by the customer.
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